Product Support Engineer - Remote

Overview

This role is designed for a technical leader who thrives on solving the most challenging escalations at the intersection of regulatory law, IoT systems, and data integrity.

In Short

• Serve as the final escalation point for intricate ELD compliance product for post-sales customers.
• Own the end-to-end lifecycle of complex product issues.
• Analyze device telemetry and fleet-level patterns using internal tools.
• Provide technical support for audits & inspections.
• Drive continuous product improvement through post-mortem analyses.
• Collaborate with Support and R&D teams to resolve customer issues.
• Lead technical feedback for new products.
• Define success criteria and validation plans for new feature launches.
• Develop or contribute to internal tools for ticket resolution.
• Provide technical coaching and conduct case reviews for support engineers.

Requirements

• B.S. in Computer Science, Engineering, or other technical field.
• 6+ years of experience in technical support or systems engineering.
• Familiarity with ELD related rules and regulations.
• Excellent customer service and interpersonal skills.
• Excellent written and verbal communication skills.
• Technical know-how with SaaS systems.
• Strong resourcefulness and problem-solving skills.
• Adaptability in a fast-paced work environment.
• Experience in direct customer interaction and incident response.

Benefits

• Flexible working model.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Above-market total compensation.
• Opportunities for career development.
• Supportive and high-caliber team environment.
• Equity options for eligible roles.
• Work-life balance initiatives.
• Inclusive work environment.
• Commitment to employee well-being.