Principal Technical Support Engineer - Dutch Fluency - Remote

Overview

Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data for actionable insights and improved operations across various industries.

In Short

• Provide world-class hardware and software support as part of the Tier 2 support team.
• Resolve complex customer problems and improve support across teams.
• Collaborate with other support engineers to troubleshoot issues.
• Manage tickets and build knowledge base articles.
• Work closely with engineering teams to reproduce bugs and build testbeds.
• Required to have strong technical background and customer-facing skills.
• Remote position open to candidates in UK, France, Germany, Netherlands, or Poland.
• Encouragement for career development and rapid growth opportunities.
• Must have excellent communication skills.
• Flexibility in working hours may be required.

Requirements

• B.S. in Computer Science, Engineering, or related field.
• Significant relevant work experience.
• Excellent written and verbal communication skills.
• Strong bias for action and ability to work in a hyper-growth environment.
• Willingness to work flexible hours as needed.
• Experience with industrial systems or IoT devices is a plus.
• Understanding of Jira is beneficial.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits.
• Samsara for Good charity fund.
• Opportunities for career development.