Implementation Manager, Public Sector Customer Success - Remote

Overview

The Customer Success team at Samsara partners with customers to drive adoption, deliver measurable business value, and build long-term relationships from onboarding through renewal and advocacy. As a Senior Manager on the Mid-Market Customer Success team, you will lead and develop a high-performing group of CSMs, evolve our customer engagement model, and build a strong, motivating team culture.

In Short

• Own the ongoing success, value realization, and risk management of Samsara’s Mid-Market Scale customer segment.
• Define and execute scalable, long-term customer success strategies.
• Lead and support the CSM team through critical customer engagements.
• Champion and embed Samsara’s cultural principles as we scale globally.
• Hire, develop and lead an inclusive, engaged, and high-performing team.
• 5+ years in Customer Success or related fields.
• 3+ years in a leadership role preferred.
• Bachelor's degree required.
• Experience in SaaS and managing a large portfolio of accounts.
• Experience with AI integration in customer success workflows.

Requirements

• 5+ years as an individual contributor within Customer Success, account management, or strategic consulting roles.
• 3+ years in a people manager or leadership role preferred.
• Bachelor's degree from a 4-year accredited institution.

Benefits

• Flexible working model.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Above-market total compensation.
• Opportunities to master your craft in a hyper growth environment.