Senior Renewals Manager - Remote

Overview

The Senior Renewals Manager at Salesforce is responsible for managing a large portfolio of renewal contracts, developing strategic relationships, and driving customer success.

In Short

• Own and manage the renewals process for the MuleSoft business.
• Develop win/win negotiation strategies for contract renewals.
• Maximize account growth opportunities during contract renewals.
• Provide accurate 90-day rolling forecasts for assigned regions.
• Perform forensic analysis for early identification of attrition risks.
• Mentor the extended team on efficient resolution processes.
• Collaborate with Sales, Customer Success, Finance, and Legal teams.
• Create replacement contracts and detailed quotes.
• Provide regular status updates on complex issues.
• Work to minimize attrition and drive financial outcomes.

Requirements

• 5+ years of experience in Sales, Renewals, or Account Management.
• Strong process management and financial acumen.
• Effective interpersonal skills for cross-functional collaboration.
• Bachelor's degree required.
• Experience with Salesforce.com CRM preferred.
• Negotiation skills and experience with complex contracts.
• Desire to take on additional tasks or pilot projects.
• Completion of negotiation skills courses is a plus.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Mental health support and paid parental leave.
• Life and disability insurance.
• 401(k) plan and employee stock purchasing program.
• Time off programs to promote work-life balance.