Principal Technical Architect – Digital Success - Remote

Overview

The Principal Technical Architect will lead the architecture for AI-powered service experiences at Salesforce, collaborating with various teams to define and implement scalable solutions.

In Short

• Define technical vision and architecture for AI agents.
• Collaborate with cross-functional teams.
• Design scalable architectures for internal and external agents.
• Apply generative AI to operational workflows.
• Ensure data is structured for intelligent automation.
• Drive AI governance and best practices.
• Educate stakeholders on AI capabilities.
• Shape the future of customer service at Salesforce.
• Support teams in enhancing productivity.
• Lead architectural excellence in AI implementations.

Requirements

• 10+ years in enterprise software architecture.
• Hands-on knowledge of Salesforce technologies.
• Experience with AI/ML applications.
• Strong understanding of enterprise security and data modeling.
• Excellent communication skills.
• Salesforce Architect certifications preferred.
• Experience in Agile environments.
• Familiarity with generative AI platforms.
• Background in customer self-service automation.
• Ability to drive cross-functional collaboration.

Benefits

• Time off programs.
• Medical, dental, and vision coverage.
• Mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k) plan.
• Employee stock purchasing program.
• Inclusive workplace culture.
• Opportunities for career growth.
• Commitment to equality and non-discrimination.