Customer Support & Prompt Manager - Remote

Overview

Join SalesApe as a Customer Support & Prompt Manager, where you will work closely with clients to support their success using AI agents, ensuring they receive the best possible assistance and training.

In Short

• Build and set up AI agents for new clients.
• Communicate progress and improvements to clients and the CSM.
• Develop best practices for creating effective prompts.
• Manage QA, testing, and launch processes for AI agents.
• Handle client support requests and collaborate with the team as needed.
• Create customer advocates to drive referrals and collect feedback.

Requirements

• Background in maths, computer science, or similar fields.
• Proven experience in customer support.
• Self-managing with a growth mindset.
• History of self-learning to enhance sales skills.
• Recognized for providing excellent customer experience.
• Skilled in digital communication and comfortable with video calls.

Benefits

• Opportunity to work in a fast-growing AI company.
• Make a real impact on small businesses.
• Collaborate with a passionate and driven team.
• Engage in meaningful work that addresses inequality.