Team Leader (Premium Healthcare Account) - Remote

Overview

The Team Leader (Premium Healthcare Account) plays a crucial role in engaging and motivating a team of Customer Service Advocates to enhance the member experience in the healthcare sector.

In Short

• Leads a team of 15 Customer Service Advocates.
• Motivates and develops team members through coaching.
• Communicates clear expectations and builds accountability.
• Partners with capacity planners to meet resource needs.
• Uses metrics for performance improvement and customer trends.
• Collaborates with technology partners for operational efficiency.
• Participates in HR processes like hiring and training.
• Builds an inclusive environment valuing diverse perspectives.
• Ensures confidentiality and integrity of information.
• Drives change and process improvements.

Requirements

• Experience in leading and motivating teams.
• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Ability to drive change and improve processes.
• Strong time management skills.
• Prior experience in project leadership.

Benefits

• Opportunity to work with a leading healthcare services provider.
• Supportive team environment.
• Professional development opportunities.
• Inclusive workplace culture.