Client Manager - Tobacco Cessation Services - Remote

Overview

We are looking for a dedicated and experience Client Manager to join our team, specializing in providing tobacco cessation services to participants who live within the states we contract with. This role works closely with our product, engineering, billing, evaluation and reporting teams to support managing our State Quitline accounts. You are highly detailed oriented, can thrive in a deadline driven environment and have a passion for Public Health. The Client Service Management team supports States in managing their budgets, report deliverables, consulting on Quitline changes based on the needs of the State and positively supports revenue growth with solution-based services for our State clients. This is an ideal position for a candidate who is passionate about Public Health and furthering the work of tobacco and nicotine cessation!

In Short

• Serves as the primary day to day contact and manage State Quitline accounts
• Acts as a client advocate and proactively partners with/lead teams to exceed client expectations
• Builds a strong working partnership with the internal stakeholders to ensure customer satisfaction and retention
• Contributes to renewal, identification of expansion/enhancement opportunities, facilitate contract changes and updates
• Provides consultative services to clients to address service delivery needs, to provide quarterly business review meetings, and invite formal and informal feedback on Optum solutions, delivery, innovation, and relationship
• Deliver expected revenue and margins for current and new customers and their solutions
• Engages cross-functional teams on the delivery of relevant products, escalating issues where necessary and driving to resolution
• Monitor key performance indicators for all clients, maintaining a client status indicator
• Assists in RFP writing for existing and potential clients to continue growth of the State Quitlines
• Create strategic plans to target priority populations
• 15% of your time dedicated to client travel to accommodate onsite visits and conference attendance

Requirements

• 3+ years of experience in client or account management
• Strong organizational and multi-tasking skills
• Strong problem-solving skills, with a proactive approach
• Excellent written and verbal communications skills
• Relationship building skills across multiple levels of org
• Organizational and multi-tasking skills
• Problem-solving skills, with a proactive approach
• Must live within the region of the State Clients you are assigned to accommodate client meetings and travel needs
• Public Health knowledge is a plus

Benefits

• Starting Salary: $62,000.00 - $80,000.00
• Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program