Healthcare Account Management Associate - Remote

Overview

This role involves managing relationships with primary care providers to enhance mental health referrals, with a mix of in-person and remote work.

In Short

• Manage a portfolio of physician practices referring patients to mental health care.
• Balance of 60% in-person and 40% remote work.
• Collaborate with the PCP Success team to grow the referral network.
• Utilize CRM tools like Salesforce for tracking and management.
• Communicate effectively with providers to understand workflow challenges.
• Influence team operations in a fast-growing company.
• Must reside in Chicago, Atlanta, or Miami metro areas.
• Compensation structure includes base salary and performance-based pay.
• Full-time remote work environment with flexible hours.
• Focus on mental health care and compassionate support.

Requirements

• 2+ years in account management, customer success, or sales.
• Experience with CRM systems, preferably Salesforce.
• Customer-facing role with strong communication skills.
• Comfort with field-based roles and in-person visits.
• Ability to manage a portfolio and prioritize outreach.
• Reliable transportation required.

Benefits

• 100% remote work environment.
• Attractive pay and benefits with full transparency.
• Comprehensive health benefits including medical, dental, and vision.
• 401(k) plan access for future savings.
• Generous time-off policies including company-wide shutdowns.
• Paid parental leave for all parents.
• Employee Assistance Program for mental and physical health support.
• New hire home office stipend for workspace setup.
• Quarterly department stipends for team-building activities.
• Wellness events and community resource groups available.