Clinical Operations Manager - Remote

Overview

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

In Short

• Hiring a Clinical Operations Manager to drive provider quality.
• Own and optimize key quality management processes.
• Identify opportunities for improvement and launch initiatives.
• Influence stakeholders to align on priorities.
• Leverage Excel/GSheets and SQL for data analysis.
• Bring project management expertise and a bias for action.
• Collaborate effectively with cross-functional teams.
• 5+ years in strategy and operations-based roles required.
• Experience in a high-growth startup environment preferred.
• 100% remote work environment for US-based employees.

Requirements

• 5+ years of experience in strategy and operations roles.
• Expert-level proficiency with Excel/GSheets.
• Advanced proficiency in SQL for data analysis.
• Attention to detail and ability to prioritize project needs.
• Experience building trust and collaborating with stakeholders.
• 1+ years in a high-growth startup environment preferred.
• Experience in consulting or analytical sectors preferred.
• Expertise in Looker and Salesforce is a plus.
• Experience working with provider populations is beneficial.

Benefits

• 100% remote work environment (US-based only).
• Attractive pay and benefits with full transparency.
• Comprehensive health benefits including medical and dental.
• 401(k) plan access for future savings.
• Generous time-off policies including company-wide shutdown weeks.
• Paid parental leave for all parents.
• Employee Assistance Program (EAP) for mental and physical health support.
• New hire home office stipend for workspace setup.
• Quarterly department stipend for team-building activities.
• Wellness events and community resource groups.