Clinical Operations Manager - Remote

Overview

Finni Health is seeking a dynamic and experienced Clinical Operations Manager to lead administrative and support staff, ensuring seamless operations and outstanding service delivery, crucial for driving provider success.

In Short

• Manage and mentor administrative assistants and support staff.
• Develop and implement onboarding and training programs.
• Lead workflow optimization and project management.
• Establish and monitor SLAs and KPIs for performance.
• Collaborate with cross-functional teams to align strategic goals.
• Analyze data using SQL and Excel for decision-making.
• Ensure compliance with regulations and service standards.
• Create scalable processes for OKR tracking and strategic planning.
• Adapt to evolving responsibilities as the company grows.

Requirements

• 3+ years in clinical operations or related management roles.
• Proven leadership and team development skills.
• Strong empathy for provider/clinician experiences.
• Analytical skills to identify trends and implement solutions.
• Expertise in driving process improvements.
• Excellent communication and collaboration skills.
• Organizational skills to manage multiple priorities.
• Proficiency in Google Suite, Slack, CRM/support software.
• Passion for democratizing autism care.
• Adaptability in a fast-paced startup environment.

Benefits

• Salary range of $105,000 - $120,000 USD.
• Comprehensive benefits package including medical, dental, and vision.
• 401(k) retirement plan.
• Opportunity for career growth in a fast-scaling company.