Managed IT Service Desk Technician T2, Sr. Associate - Remote

Overview

The Managed IT Service Desk Technician role provides a unique opportunity to be part of a dynamic Technology Consulting group, offering remote technical support and exposure to various facets of IT infrastructure.

In Short

• Provide phone and email technical support for end-users.
• Troubleshoot hardware and software issues.
• Perform systems administration for Office 365 and Windows Servers.
• Monitor and troubleshoot client backups.
• Manage cases according to defined impact and priority.
• Maintain client security standards.
• Document support issues in the ticketing system.
• Communicate updates with clients until issues are resolved.
• Isolate chronic issues from reported cases.
• Work in a team-oriented environment.

Requirements

• 2 years of experience in a technical helpdesk role.
• Experience in software and hardware troubleshooting.
• Microsoft Certification (MCSE/MCSA) preferred.
• Fundamental understanding of TCP/IP Networking.
• Experience with firewalls and VMWare administration.
• Excellent customer service and communication skills.
• Able to assess technical issues quickly.
• Strong sense of ownership with client relationships.
• Must be a strong team player.
• Ability to manage individual workload.

Benefits

• Competitive benefits and compensation package.
• Flexible schedule to balance life’s demands.
• Opportunities for personal and professional growth.
• Inclusive and supportive work environment.
• Access to a wide range of projects and engagements.