Associate IT Help Desk Technician - Remote

Overview

The Associate IT Help Desk Technician is responsible for providing frontline technical support to end-users, assisting with troubleshooting hardware and software issues, setting up devices, and ensuring basic IT services function properly.

In Short

• Provide first-level troubleshooting for computers, printers, phones, and accessories.
• Respond to incoming help desk tickets via email, phone, Teams, or web portals.
• Assist with IT support using remote access tools.
• Travel to sites on an as-needed basis for troubleshooting and equipment setup.
• Install and update software as directed.
• Create and maintain Microsoft user accounts and access permissions.
• Help provision and deploy devices to employees.
• Provide basic IT guidance and training to end-users.
• Follow IT security protocols and ensure compliance.
• Participate in IT projects and initiatives as assigned.

Requirements

• 1 year IT Service Desk experience.
• Familiarity with ITSM ticketing systems.
• Basic working knowledge of MS Windows, Office 365, Android, MacOS, and iOS.
• Understanding of basic computer networking principles.
• Excellent oral and written communication skills.
• Able to maintain confidentiality and understand basic HIPAA rules.
• A+ and/or Network+ Certification preferred.
• MS certifications such as Azure AD and cloud services preferred.

Benefits

• Medical Insurance funded up to 91% by Illumination Foundation.
• Dental and Vision Insurance.
• Life, AD&D and LTD Insurance funded 100% by Illumination Foundation.
• Employee Assistance Program.
• $1,000 Tuition Reimbursement/Professional Development Program.
• 401K with Company Matching.
• 10 days holiday PTO/year.
• Paid vacation and sick days.
• Potential eligibility for the Public Service Loan Forgiveness Program.