Contract UX Researcher - Remote

Overview

The UX Researcher in the RRD Research Department will conduct User Research and Market Research studies utilizing a variety of methodologies, for a variety of clients.

In Short

• Lead all aspects of research studies, such as usability testing, iterative testing, workflow research, persona research, IDIs, CJM, JTBD, ethnography, in-store research, survey research and more
• Exceed client expectations by delivering high quality deliverables on time and on budget
• Contribute to department innovation and growth
• 5+ years of leading and delivering client-side or agency research engagements
• Extensive knowledge of research, UX and CX methodologies and approaches
• Advanced ability to interface directly with clients and present research results
• Advanced-level client-interaction, facilitation and reporting skills
• Prior experience with eye tracking or other neuroscience techniques a plus
• Prior experience with in-store research, ethnography, in-lab research, marketing/communications research, competitor and quantitative research a plus
• Bachelor’s degree in the area of Market Research, User Research, User Experience, HCI, Psychology, or similar; Master’s degree preferred
• Passion and dedication to building better customer experiences
• Fit the team culture: honest; kind; hard working; team-focused; accountable

Requirements

• 5+ years of leading and delivering client-side or agency research engagements
• Extensive knowledge of research, UX and CX methodologies and approaches
• Advanced ability to interface directly with clients and present research results
• Advanced-level client-interaction, facilitation and reporting skills
• Prior experience with eye tracking or other neuroscience techniques a plus
• Prior experience with in-store research, ethnography, in-lab research, marketing/communications research, competitor and quantitative research a plus
• Bachelor’s degree in the area of Market Research, User Research, User Experience, HCI, Psychology, or similar; Master’s degree preferred
• Passion and dedication to building better customer experiences
• Fit the team culture: honest; kind; hard working; team-focused; accountable

Benefits

• Competitive hourly rate of $50-$80
• Opportunity to work with a leading global provider
• Engage with a diverse range of clients
• Innovative and growth-oriented work environment
• Flexible working conditions
• Professional development opportunities
• Collaborative team culture
• Commitment to diversity and inclusion
• Potential for future opportunities within the company