Customer Experience Agent - Polish (6-Month Contract) - Remote

Overview

Rover is seeking a passionate Customer Experience Agent fluent in Polish and Spanish to join our dynamic team in Spain. This entry-level role focuses on ensuring customer satisfaction and safety across markets in Europe.

In Short

• Handle customer inquiries and resolve issues through various channels.
• Work Monday to Friday with rotation for Saturdays and bank holidays.
• Collaborate with internal teams to improve customer experience.
• Maintain product knowledge and adhere to platform standards.
• Support ad-hoc projects as needed.
• Must be fluent in English and Polish, plus Spanish or another European language.
• Must reside in Spain.
• Available to start in August 2025.
• Experience in customer support is a plus.
• Flexible and adaptable to change.

Requirements

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Customer-focused approach with a commitment to exceptional service.
• Ability to work according to a daily schedule and adapt to changes.
• Solutions-oriented mindset.
• Quick learner with a desire to improve.
• Punctual and reliable attendance.
• Experience with Zendesk or similar tools is a plus.
• Ability to work independently in a fast-paced environment.
• Experience in performance-driven cultures is a plus.

Benefits

• Competitive compensation.
• Long-term incentive plan.
• Permanent contract.
• Pension plan.
• Meal tickets through Cobee.
• Generous PTO allowance.
• Private health insurance.
• Discounted gym membership.
• Bring your dog to work.
• Monetary help for adopting a pet.
• Regular team activities and a variety of snacks.