Customer Experience Agent - Remote

Overview

The Customer Experience Agent at Maersk plays a crucial role in managing the end-to-end shipment process, ensuring compliance with company procedures while providing exceptional service to customers in the logistics and supply chain industry.

In Short

• Manage the end-to-end shipment process.
• Act as the primary contact for key customers.
• Resolve customer issues effectively and timely.
• Build strong relationships with customers.
• Focus on process efficiency and business growth.
• Identify upselling opportunities.
• Maintain high-quality data standards.
• Regularly update SOPs and IOPs.
• Collaborate with internal and external stakeholders.
• Drive for service delivery excellence.

Requirements

• At least 1 year of experience in Supply Chain Management or Customer Experience.
• Bachelor’s Degree in Logistics and Supply Chain Management preferred.
• Native Vietnamese and Professional English proficiency.
• Customer-centric mindset with a focus on continuous improvement.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Energetic, well-organized, and self-driven.

Benefits

• Opportunity to work for a global leader in logistics.
• Supportive management culture focused on mentorship.
• Challenging and rewarding career opportunities.
• Career mobility programs for internal candidates.
• Diversity and inclusion in the workplace.