Client Support Specialist (Contract Position) - Remote

Overview

Roo is looking for a fantastic Client Support Specialist who will facilitate positive user experiences for all veterinarians, hospitals and technicians on our innovative veterinary staffing platform.

In Short

• Be a point-of-contact for customer inquiries through online support channels.
• Troubleshoot and resolve first line issues raised by users.
• Coordinate escalated issues with relevant departments.
• Document scenarios and share key learnings with the team.
• Maintain Hubspot for client communications and tickets.
• Coordinate with Finance and other departments for reconciliations.
• Work during peak support hours including weekends.

Requirements

• 2+ years experience in client/customer support.
• Experience in the veterinary/animal healthcare industry is a plus.
• Excellent communication and organizational skills.
• Familiarity with customer support tools/software.
• Timely and efficient in task completions.
• Proactive and organized in communications.
• Flexible and able to pivot quickly.

Benefits

• Opportunity to join a mission-driven company.
• Work in a flexible and dynamic environment.
• Join a diverse and passionate team.