Senior Client Support Specialist - Expirations (Contract Position) - Remote

Overview

Roo is seeking a dedicated and results-driven Expired Shift Specialist to manage and resolve expired shift situations on our veterinary staffing platform, ensuring strong engagement with hospitals and veterinarians.

In Short

• Monitor and manage expiring shifts, reaching out to hospitals for status updates.
• Engage veterinarians to assess preferences and identify comparable shift opportunities.
• Collaborate with internal teams to foster veterinarian retention and platform engagement.
• Employ retention strategies to re-engage veterinarians and strengthen relationships.
• Maintain records of communications in Zendesk and HubSpot.
• Utilize data analysis tools to identify trends and enhance matching efficiency.
• Recommend process improvements to reduce shift expirations.
• Proactive client outreach and problem-solving.
• Work in a dynamic, high-growth environment.
• Prior experience in the veterinary industry is desirable.

Requirements

• 3+ years of experience in client/customer support.
• Experience in customer retention strategies.
• Strong problem-solving capabilities.
• Excellent communication and interpersonal skills.
• Proficiency with Zendesk and HubSpot.
• Familiarity with data analytics platforms.
• Exceptional organizational skills.
• Flexibility to thrive in a fast-paced environment.
• Understanding of veterinary staffing requirements is a plus.

Benefits

• Accelerated growth and learning potential.
• Stipends for home office setup and wellness.
• Comprehensive health benefits.
• 401K plan.
• Unlimited Paid Time Off.
• Paid maternity/paternity leave.
• Gifts on birthdays and anniversaries.
• Opportunities for domestic travel for team building.
• Inclusive work environment.
• Mission-driven company focused on empowering veterinary professionals.