Enterprise Customer Success Manager - Remote

Overview

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. The Enterprise Customer Success Manager will manage a portfolio of site-based accounts to ensure effective technology and services adoption.

In Short

• Manage a portfolio of site-based accounts across geographies.
• Ensure achievement of business outcomes with subscription and services contracts.
• Use data to execute onboarding, adoption, expansion, and renewal motions.
• Communicate value delivered to customers through regular updates.
• Recommend changes to contracts based on customer insights.
• Collaborate with Sales and Delivery teams for optimal customer experience.
• Document motion effectiveness and provide feedback to the portfolio team.
• Travel required: 10% of the time.
• Foster a teaming environment to drive customer success.
• Work towards achieving the Annual Recurring Revenue target.

Requirements

• Bachelor's degree in Business Administration, engineering, or related fields.
• 8+ years of experience in customer success or related roles.
• Ability to work with cross-functional teams.
• Knowledge of customer buying behaviors and processes.
• Commercial acumen and ability to build trust with sales.
• Experience in developing and executing ARR strategies.
• Strong communication and collaboration skills.
• Ability to comprehend customer needs for strategic value.
• Motivated to promote customer needs as key business drivers.
• Experience in documenting and analyzing service effectiveness.

Benefits

• Comprehensive mindfulness programs with Calm membership.
• Volunteer Paid Time off after 6 months of employment.
• Company volunteer and donation matching program.
• Employee Assistance Program.
• Personalized wellbeing programs through OnTrack.
• On-demand digital course library for professional development.
• Other local benefits.