Director of Client Experience - Remote

Overview

The Director of Client Experience is responsible for overseeing the entire post-sale experience, ensuring that every client engagement is smooth, strategic, and results-driven.

In Short

• Lead the end-to-end client experience journey.
• Act as the voice of the client, ensuring expectations are met.
• Collaborate with global delivery teams for timely execution.
• Design and manage a structured Client Engagement Framework.
• Partner with Sales, Implementation, and Operations.
• Identify and address challenges early.
• Develop and lead a high-performing team of Client Experience Managers.
• Build and maintain performance dashboards for client satisfaction.
• Collaborate with Marketing to promote client success stories.
• Drive a “Client-First Mindset” across all teams.

Requirements

• Bachelor’s degree in Business or related field (MBA preferred).
• 5+ years of experience in Client Experience or Customer Success.
• Proven success in building client engagement frameworks.
• Ability to drive collaboration across multiple departments.
• Understanding of remote workforce dynamics and global service delivery.
• Strong analytical and communication skills.
• Strong stakeholder management skills.
• Empathetic and strategic leader.

Benefits

• Opportunity to work in a global leader in remote staffing.
• Be part of a people-first performance culture.
• Engage with diverse teams across multiple countries.
• Lead strategic initiatives that impact client satisfaction.
• Develop professionally in a fast-paced environment.