Account Director, Client Experience - Remote

Overview

The Account Director will work with clients in various sectors, leveraging digital marketing strategies to drive performance and business outcomes.

In Short

• Lead client relationships in B2B, Consumer Services, CPG/Retail, Fashion, Lifestyle/Ecommerce, or Enterprise sectors.
• Drive performance through integrated marketing tactics across paid, owned, and earned channels.
• Utilize AI technologies to enhance business processes.
• Guide account teams with comprehensive marketing strategies.
• Leverage data and analytics for strategic insights and reporting.
• Manage a diverse client portfolio with a minimum of $175K in monthly recurring revenue.
• Lead team coaching and development initiatives.
• Responsible for contract renewal strategies and client retention.
• Work collaboratively with internal teams to identify strategies for performance improvement.
• Participate in other tasks as assigned by leadership.

Requirements

• Bachelor's Degree in Marketing, Communication, or related discipline.
• 8+ years of digital marketing experience in strategic planning and client services.
• Proven track record of delivering high customer satisfaction.
• Extensive experience with CRM or Marketing Operations platforms.
• Campaign leadership skills in a multi-channel environment.
• Ability to build rapport with executive-level contacts.
• Entrepreneurial spirit and passion for problem-solving.

Benefits

• Work in a diverse and inclusive environment.
• Opportunity for professional development.
• Engage in innovative marketing campaigns.
• Collaboration with a dynamic team of experts.
• Flexible work environment.