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Computer User Support Specialist - Remote

Posted 7 days ago
All others
Full Time
USA

Overview

rockITdata is seeking a Computer User Support Specialist to provide technical support and assistance by deploying to field offices of a large federal program, ensuring operational efficiency and compliance.

In Short

  • Conduct network performance evaluations
  • Check conference room equipment
  • Support end-user devices
  • Ensure compliance with program policies
  • Assist with IT equipment disposal training
  • Support onsite personnel with IT issue ticketing

Requirements

  • Bachelor's degree or equivalent work experience in IT or related field
  • 4 years of experience in IT and/or field/user support roles
  • Strong technical knowledge of hardware, software, and network troubleshooting
  • Strong problem-solving, analytical, communication, and interpersonal skills
  • Proficient in remote support tools and ticketing systems
  • Willingness to travel

Benefits

  • Commitment to guiding principles that define our culture
  • Empowerment to be yourself and encourage entrepreneurial thinking
  • Dynamic work environment
rockITdata logo

rockITdata

rockITdata is a veteran, minority, and woman-owned small business that provides comprehensive management and IT consulting services. With a focus on enhancing operational efficiencies, reducing costs, and delivering superior outcomes, rockITdata leverages cutting-edge cloud-based artificial intelligence and machine learning technologies. The company serves a diverse clientele, including commercial, federal, and state/local education sectors, offering specialized services in management consulting, AI and data analytics, IT transformation, and mission support. Committed to fostering a unique corporate culture defined by its 10 Guiding Principles, rockITdata empowers its employees to think innovatively and prioritize people, transparency, and progress.

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