AWS Connect Specialist - Remote

Posted 30 weeks ago

Software Development

Full Time

USA

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Contact Center Solutions

CRM Integration

Data Protection

Programming (Python, Node.js, Java)

RESTful APIs

Telephony Concepts

Overview

rockITdata is seeking an experienced AWS Connect Specialist to join our Emerging Solutions team focused on Contact Center services. The preferred candidate will combine technical expertise with hands-on implementation to design, implement, optimize and support contact center solutions.

In Short

Lead technical implementation of AWS Connect contact center solutions.
Design and develop custom solutions using AWS Lambda and Amazon Lex.
Configure and maintain contact center routing strategies and reporting.
Integrate AWS Connect with external systems including CRM platforms.
Implement security controls and ensure compliance with data protection requirements.
Provide technical guidance and mentorship to junior team members.
Create technical documentation and standard operating procedures.

Requirements

4-7 years of experience implementing contact center solutions.
Strong hands-on experience with AWS Connect and related AWS services.
Proven track record of successful contact center implementations.
Experience with contact flow design and IVR development.
Proficiency in at least one programming language (Python, Node.js, or Java).
AWS Certification (Solutions Architect Associate or higher).
Experience with RESTful APIs and web services integration.
Strong understanding of telephony concepts and contact center metrics.

Benefits

Opportunity to work with leading cloud-based technologies.
Collaborative and innovative work environment.
Professional development and mentorship opportunities.
Flexible work arrangements.
Commitment to diversity and inclusion.

rockITdata

rockITdata is a veteran, minority, and woman-owned small business that provides comprehensive management and IT consulting services. With a focus on enhancing operational efficiencies, reducing costs, and delivering superior outcomes, rockITdata leverages cutting-edge cloud-based artificial intelligence and machine learning technologies. The company serves a diverse clientele, including commercial, federal, and state/local education sectors, offering specialized services in management consulting, AI and data analytics, IT transformation, and mission support. Committed to fostering a unique corporate culture defined by its 10 Guiding Principles, rockITdata empowers its employees to think innovatively and prioritize people, transparency, and progress.

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