AWS Connect Specialist - Remote

Overview

rockITdata is seeking an experienced AWS Connect Specialist to join our Emerging Solutions team focused on Contact Center services. The preferred candidate will combine technical expertise with hands-on implementation to design, implement, optimize and support contact center solutions.

In Short

• Lead technical implementation of AWS Connect contact center solutions.
• Design and develop custom solutions using AWS Lambda and Amazon Lex.
• Configure and maintain contact center routing strategies and reporting.
• Integrate AWS Connect with external systems including CRM platforms.
• Implement security controls and ensure compliance with data protection requirements.
• Provide technical guidance and mentorship to junior team members.
• Create technical documentation and standard operating procedures.

Requirements

• 4-7 years of experience implementing contact center solutions.
• Strong hands-on experience with AWS Connect and related AWS services.
• Proven track record of successful contact center implementations.
• Experience with contact flow design and IVR development.
• Proficiency in at least one programming language (Python, Node.js, or Java).
• AWS Certification (Solutions Architect Associate or higher).
• Experience with RESTful APIs and web services integration.
• Strong understanding of telephony concepts and contact center metrics.

Benefits

• Opportunity to work with leading cloud-based technologies.
• Collaborative and innovative work environment.
• Professional development and mentorship opportunities.
• Flexible work arrangements.
• Commitment to diversity and inclusion.