Strategic Customer Success Manager - Remote

Overview

The Strategic Customer Success Manager will support a book of Rockbot’s top accounts, nurturing client relationships and driving account growth through strategic alignment and flawless execution.

In Short

• Manage a strategic selection of Rockbot’s key customer accounts.
• Drive product utilization and expansion through onboarding and training.
• Serve as the primary point of escalation for customer satisfaction.
• Analyze product performance data to discover key insights.
• Chart, support, and measure account expansion and performance.
• Build strong customer relationships through coordination and collaboration.

Requirements

• Managed and developed enterprise client partnerships.
• Consistently overachieved in product adoption and KPI management.
• Built strong client relationships with executives.
• Analyzed large data sets for campaign performance insights.
• Presented performance analyses and identified opportunities.
• Exceptional communication skills and attention to detail.

Benefits

• Market-based compensation with variable commission.
• Equity and benefits for all team members.
• Opportunity to work with a diverse and talented team.
• Engaging work environment focused on customer experience.