Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted 3 days ago

Overview

The Customer Success Manager at Rockbot enhances customer experiences and drives growth by building strong relationships and managing customer inquiries.

In Short

  • Build and nurture customer relationships.
  • Guide customers through onboarding and implementation.
  • Support account health and success.
  • Act as a customer advocate across teams.
  • Drive renewals and retention strategies.
  • Identify upsell and cross-sell opportunities.
  • Gather and analyze customer feedback.
  • Track key performance indicators (KPIs).
  • Collaborate with sales and support teams.
  • Leverage data insights for continuous improvement.

Requirements

  • 2 - 4 years of experience in client partnerships.
  • Proven track record in product adoption.
  • Background in project management.
  • Experience building relationships with executives.
  • Proactive problem-solving skills.
  • Expertise in data and analytics.
  • Comfort with automation and technology.
  • Experience developing training content.

Benefits

  • Competitive salary and variable compensation.
  • Equity opportunities.
  • Comprehensive benefits package.
  • Dynamic and innovative work environment.
  • Opportunity to make a meaningful impact.

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