Customer Success Manager - Remote

Overview

The Customer Success Manager at Rockbot enhances customer experiences and drives growth by building strong relationships and managing customer inquiries.

In Short

• Build and nurture customer relationships.
• Guide customers through onboarding and implementation.
• Support account health and success.
• Act as a customer advocate across teams.
• Drive renewals and retention strategies.
• Identify upsell and cross-sell opportunities.
• Gather and analyze customer feedback.
• Track key performance indicators (KPIs).
• Collaborate with sales and support teams.
• Leverage data insights for continuous improvement.

Requirements

• 2 - 4 years of experience in client partnerships.
• Proven track record in product adoption.
• Background in project management.
• Experience building relationships with executives.
• Proactive problem-solving skills.
• Expertise in data and analytics.
• Comfort with automation and technology.
• Experience developing training content.

Benefits

• Competitive salary and variable compensation.
• Equity opportunities.
• Comprehensive benefits package.
• Dynamic and innovative work environment.
• Opportunity to make a meaningful impact.