Customer Operations Partner - Remote

Overview

The Customer Operations Partner position at Roadie focuses on building and nurturing relationships with key customers, providing an excellent opportunity for someone looking to enhance their customer support skills while gaining business and operational exposure.

In Short

• Manage projects and implementations for strategic Roadie partners.
• Oversee day-to-day deliverables for assigned accounts.
• Promote retention and customer success through high-quality service.
• Build strong working relationships with account stakeholders.
• Create and run reports on assigned accounts and analyze results.
• Prioritize and escalate issues in collaboration with various departments.
• Develop expertise in Roadie’s systems and resources.

Requirements

• 2+ years of experience in customer support, operations, or related role.
• Proficient with customer account tools (e.g., Salesforce, Confluence).
• Ability to build and maintain relationships with customers.
• Excellent written and verbal communication skills.
• Ability to manage complex projects and multi-task.
• Self-motivated and able to navigate uncertainty.
• Experience with Excel, Powerpoint, and other Office products.

Benefits

• Competitive compensation packages.
• 100% covered health insurance premiums.
• 401k with company match.
• Tuition and student loan repayment assistance.
• Flexible work schedule with unlimited PTO.
• Monthly 3-day weekends.
• Monthly WFH stipend.
• Paid sabbatical leave for tenured team members.
• Access to necessary technology for the job.