Customer Success Manager - Remote

Overview

As a Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our Digital Touch Accounts. By efficiently leveraging our various technology platforms and nurturing customer relationships, you’ll play a pivotal role in driving customer success. This individual will play a critical role in expanding ImPACT Application’s reach and ensuring more athletes and patients worldwide safely recover from mild traumatic brain injuries.

In Short

• Begin your career in Customer Success. This role is considered an entry-level Customer Success position.
• Manage a high volume of Digital Touch accounts with support through automated campaigns and data analysis.
• Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns.
• Conduct regular check-ins and communication touchpoints, often with Athletic Trainers in a School or Sports teams.
• Drive revenue retention, address overages, and identify expansions opportunities.
• Work with Marketing to create nurture and expansion campaigns large customer base.
• Advocate on behalf of our customer needs to the Product team.

Requirements

• Strong communication skills.
• Ability to analyze data and derive insights.
• Experience in customer service or related field is a plus.
• Proactive approach to customer engagement.
• Ability to work collaboratively with cross-functional teams.

Benefits

• Opportunity to grow within the company.
• Work in a dynamic and supportive environment.
• Engage with a diverse customer base.