Customer Support Quality Control Specialist (Thai or Vietnamese) - Remote

Overview

The Customer Support Quality Control Specialist will oversee the performance of the customer support team, ensuring high service quality and continuous improvement.

In Short

• Supervise the customer support team after the trial period.
• Ensure high-quality and uninterrupted operation.
• Train and evaluate the work of subordinate support operators.
• Analyze customer requests and quality metrics, form reports.
• Interact with other departments to resolve issues.
• Contribute to the development and implementation of operational processes improvements.

Requirements

• 2+ years of experience in quality control, customer support, or service management.
• Experience in a quality assurance or monitoring role is a plus.
• Strong analytical skills to assess customer support performance.
• Excellent communication skills in the Vietnamese or Thai language.
• English language would be a plus.
• Ability to work in a structured environment.
• Strong attention to detail and problem-solving abilities.
• Ability to work in a flexible shift schedule as required.

Benefits

• Remote work.
• Full time (different working shifts).
• Vacation 28 calendar days.
• Paid sick leave.
• Learning Coverage.
• Team Building programs.
• Mental Health Programs.
• Sport coverage.
• Medical insurance.