Customer Success Manager - Remote

Overview

At Rillet, we’re changing the way high-growth companies make financial decisions. Our goal is to make zero day close a reality. No more reporting 10 days after quarter end, report day ZERO. Rillet is a next-gen accounting platform purpose built to automate end-to-end accounting workflows. In practical terms, information from CRM, billing, AP, payroll, etc. is synced instantaneously with Rillet, and 93% of journal entries are booked without human intervention. CEO, CFO, and finance teams can finally focus on making impactful financial decisions, while leaving Rillet run the numbers.

In Short

• Serve as the primary point of contact for our customers, after their onboarding and once the initial implementation is finalized.
• Handle customer inquiries, troubleshoot issues, and ensure timely resolution, interacting with the Product and Engineering teams as needed.
• Support our core customer base with their accounting and finance processes, guiding them on the usage of Rillet as their business complexity increases.
• Own the process for maintaining relationships with our key customers, ensuring industry leading satisfaction rate and retention.
• Create and own the process for tracking and prioritizing customers needs with the Product team.
• Be the advocate for our customers, understanding and empathizing with their needs.

Requirements

• 3+ years experience in customer success in a B2B SaaS company.
• Experience at a top-tier accounting firm and/or startup in a finance/accounting role.
• Experience building new processes from scratch.
• Worked in a client-facing role and are uncompromisingly service-minded.
• Comfortable operating in a fast-paced environment while keeping high attention to detail.
• Excellent communication skills with internal cross-functional teams and customers.
• Startup experience, a plus.
• CPA certified, a plus.
• Experience with ASC 606 & SaaS revenue recognition, a plus.
• Experience with ERP or other accounting software implementations, a plus.

Benefits

• Medical, dental, and vision insurance.
• Remote-first culture built on trust, autonomy, and high performance.
• Paid time off and opportunities for professional development.
• Team offsites and gatherings in New York, San Francisco, and international locations.
• Equity ownership in a fast-growing early-stage startup.