Remote Otter LogoRemoteOtter

IT ERP Support Analyst - Remote

Posted 6 weeks ago
All others
Full Time
AL, USA

Overview

The IT ERP Support Analyst serves as a single point-of-contact for production issues and servicing requests for ERP end-users, ensuring timely resolution of production issues and enhancements.

In Short

  • Initial contact for JIRA ticketing queue
  • Accountable for ticket creation and management
  • Analyze business problems and propose automated solutions
  • Log programming issues in JIRA
  • Run daily data cleanup reports
  • Conduct regression testing
  • Update ERP systems based on customer requests
  • Track production support issues
  • Set up new hires in ERP
  • Provide application training and demos

Requirements

  • High School diploma or GED
  • Strong organizational and follow-up skills
  • Excellent verbal and written communication skills
  • Interpersonal skills for managing relationships
  • Business knowledge in various operational areas
  • Experience with ERP systems
  • Technical and analytical problem-solving skills
  • Ability to adapt to change
  • Willingness to work overtime as needed

Benefits

  • Inclusive and diverse workplace
  • Opportunities for professional development
  • Supportive work environment
  • Competitive compensation
REXEL logo

REXEL

REXEL Austria is a leading wholesaler of electrical installation materials and devices, actively participating in the energy transition and digitalization. The company offers exciting career opportunities for individuals looking to contribute to a future-oriented industry. REXEL values diversity and inclusivity, welcoming applicants of all genders. With a focus on sustainable, connected, and digital solutions, REXEL Austria is committed to making a positive impact in the field of industrial technology and electrical materials. The company fosters a supportive work environment within an international corporation, providing flexible working hours, modern equipment, and opportunities for professional development.

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