Technical Account Manager - Remote

Overview

RevenueCat makes building, analyzing, and growing mobile subscriptions easy. We launched as part of Y Combinator's summer 2018 batch and today are handling more than $4B of in-app purchases annually across thousands of apps.

We are a mission driven, remote-first company that is building the standard for mobile subscription infrastructure. Top apps like ChatGPT, VSCO, Notion, and ClassDojo count on RevenueCat to power their subscriptions at scale.

Our 80 team members (and growing!) are located all over the world, from San Francisco to Madrid to Taipei. We're a close-knit, product-driven team, and we strive to live our core values: Customer Obsession, Always Be Shipping, Own It, and Balance.

In Short

• Support our largest customers with their technical needs.
• Be the primary technical contact for strategic customers.
• Help customers solve complex issues and build relationships.
• Use expert knowledge to meet customer needs.
• Experience in a technical customer-facing role required.
• Mobile app experience in iOS, Android, Dart, or React Native.
• Excellent debugging skills and understanding of mobile development.
• Empathy for customers and their development process.
• Work closely with customers to fulfill specific requests.
• Contribute to the technical account management process.

Requirements

• 4-5 years experience in a technical customer-facing role.
• Experience building and shipping a mobile app that integrates RevenueCat.
• Interest in wearing many hats to help customers.
• Great debugging skills and ability to identify issues.
• Understanding of the mobile development and release process.
• Excellent verbal, written, and interpersonal communication skills.
• Empathy for customers and their development/learning process.

Benefits

• Competitive equity in a fast-growing startup.
• 10-year window to exercise vested equity options.
• Fully remote and flexible work environment.
• 4-5 weeks of suggested time off annually.
• $2,000 USD for workspace setup and $1,000 USD annual stipend for learning.