Customer Success Key Account Manager - Remote

Overview

The Customer Success Key Account Manager at Reveleer will own a key account, driving customer goals, business transformation, and revenue expansion by ensuring customer engagement, success, and growth.

In Short

• Develop strategies for customer relationship mapping and value outcomes.
• Ensure successful adoption of Reveleer platform technology.
• Act as the main point of contact for the customer.
• Monitor customer engagement and satisfaction.
• Provide strategic direction on revenue expansion.
• Lead management of multiple projects.
• Conduct business reviews and demonstrate performance.
• Foster executive-level relationships within clients.
• Deliver quarterly partnership reviews.
• Participate in organizational meetings regularly.

Requirements

• Bachelor’s Degree preferred or equivalent work experience.
• 8-10+ years in customer-facing account or vendor management.
• Strong Project Management skills.
• Exceptional organizational and communication skills.
• Experience in agile, SaaS environments.
• Proficiency with MS Office, advanced Excel skills.
• Ability to travel.

Benefits

• Opportunity to work in a fast-growing company.
• Engage with healthcare providers and improve quality of care.
• Work in a supportive and collaborative environment.
• Potential for career advancement.
• Flexible working arrangements.