Hospital Customer Service Representative - Remote

Overview

The Hospital Customer Service Representative acts as the first point of contact for patients, managing inquiries and ensuring effective communication while maintaining a professional demeanor.

In Short

• Full-time position with Revco Solutions Inc.
• Handles electronic inquiries from patients.
• Ensures timely and accurate communication.
• Assists patients with concerns related to hospital services.
• Maintains patient confidentiality in accordance with HIPAA.
• Documents interactions in the hospital’s CRM.
• Works from 8:00am to 5:00pm EST.
• Offers medical, dental, and vision coverage.
• Includes a 401(k) savings plan with company match.
• Provides paid time off and training.

Requirements

• High school diploma or equivalent.
• Experience in hospital or physician customer service.
• Knowledge of EPIC or other Hospital Information Systems.
• Strong digital communication skills.
• Excellent written and verbal communication abilities.
• Empathetic and patient-centered approach.
• Ability to multitask effectively.
• Basic understanding of medical terminology preferred.
• Familiarity with HIPAA regulations.

Benefits

• Medical, Dental, Vision, Life & Disability coverage.
• 401(k) Savings Plan with company match.
• Paid Time Off (PTO) and Paid Holidays.
• Paid Training.
• Referral Incentive Program.