Community Support Engineer - Remote

Overview

As a Community Support Engineer at Retool, you will provide technical solutions to developer challenges and foster an active developer community.

In Short

• Engage with users via Developer Forum and live Office Hours.
• Debug issues related to JavaScript, SQL, databases, and APIs.
• Explore codebase and logs to resolve complex problems.
• Maintain and curate the Developer Forum.
• Expand support into scalable resources.
• Advocate for customer needs with Engineering and Product.
• Facilitate developer engagement during Office Hours.
• Improve support processes and design scalable solutions.
• Track and share support metrics for improvement.

Requirements

• 2+ years in support engineering or developer education roles.
• Intermediate proficiency in JavaScript and web development.
• Experience with SQL or NoSQL databases and API authentication.
• Ability to lead troubleshooting calls.
• Strong communication skills in English.
• Creative problem-solving mindset.
• Passion for education and empowering developers.
• Familiarity with cloud providers and containerization tools is a plus.

Benefits

• Comprehensive benefit plan including medical, dental, vision, and 401(k).
• Equity and commission/bonuses based on position.
• Generous benefits for all employees.
• Hybrid work location.