Community Support Engineer - Remote

Overview

As a Community Support Engineer at Exodus, you will provide reliable and empathetic customer support to build trust with our users, helping them navigate the world of digital assets.

In Short

• Respond to customer inquiries across multiple channels.
• Assist users in managing digital assets.
• Provide exceptional customer experiences.
• Resolve unique customer problems using problem-solving skills.
• Contribute feedback to improve customer support.
• Engage in quality assurance and incident management.

Requirements

• Located in the EMEA region (UTC 0 to UTC +4).
• Ability to work 8 hours on weekends.
• Excellent written English skills.
• Empathetic and inquisitive nature.
• Detail-oriented with strong troubleshooting skills.
• Understanding of digital assets and their workings.
• Tech-savvy with general computer knowledge.
• Self-starter with minimal supervision.
• Ability to manage competing priorities.
• Highly coachable and responsible.

Benefits

• Remote work with flexible hours.
• Opportunity to work in the cryptocurrency space.
• Collaborative culture focused on feedback.
• Growth opportunities within the company.
• 100% pay in Bitcoin with adjustments for price changes.
• Comprehensive health insurance coverage.
• 30 days of paid time off per year.
• Unlimited bereavement leave.
• Parental leave benefits.
• Seasonal perks and wellness initiatives.