Senior Customer Success Revenue Operations Manager - Remote

Overview

The Senior Customer Success Revenue Operations Manager plays a crucial role in analyzing and predicting retention and renewals to drive strategic decision-making and ensure accurate forecasting and planning, ultimately helping to improve customer experiences and revenue stability.

In Short

• Develop and refine predictive models for forecasting renewals and retention rates.
• Analyze customer behavior patterns to identify churn indicators.
• Provide actionable insights to optimize customer success efforts.
• Define and monitor key performance indicators related to retention.
• Collaborate with cross-functional teams to align retention strategies.
• Build and maintain reports and dashboards for real-time visibility.
• Identify inefficiencies in workflows and recommend improvements.
• Incorporate data governance into systems used for managing renewals.
• Partner with CS enablement to ensure effective policy rollouts.
• Other duties as assigned.

Requirements

• Bachelor’s degree in business, data analytics, finance, or related field.
• 7+ years in a GTM role or GTM Operations function in SaaS.
• 5+ years in forecasting, customer success analytics, or revenue operations.
• Strong proficiency in data analytics tools (e.g., Domo, Tableau, SQL).
• Experience with CRM and Customer Success platforms (e.g., Salesforce).
• Excellent analytical, problem-solving, and communication skills.
• Ability to translate complex data insights into actionable strategies.
• Exceptional data visualization and storytelling skills.

Benefits

• Salary range of $116,000 - $174,000.
• Comprehensive medical benefits, 100% paid for employee.
• 401k + matching.
• Equity Option Grant.
• Unlimited PTO + Company holidays.
• Wellness initiatives.