Senior Revenue Operations Analyst, Customer Success - Remote

Overview

The Customer Success Operations Analyst is a key role focused on optimizing the operational performance of the post-sales teams, leveraging data analysis and business insights to drive customer success strategies.

In Short

• 3+ years of revenue/sales operations experience.
• Strong understanding of customer success principles.
• Familiarity with customer success platforms like Gainsight.
• Knowledge in Marketing and Sales funnel KPIs.
• Experience with CRM systems (Salesforce/Hubspot).
• Highly organized and able to prioritize tasks.
• Self-starter in a fast-paced environment.
• Identify opportunities for improvement in processes.
• Collaborate with cross-functional teams for alignment.
• Manage and optimize tools used across customer success teams.

Requirements

• 3+ years of experience in revenue/sales operations.
• Understanding of customer lifecycle management.
• Experience with CRM systems like Salesforce or HubSpot.
• Familiarity with customer success platforms.
• Ability to analyze customer journeys and implement strategies.
• Strong organizational skills.
• Ability to work in a fast-paced environment.
• Experience in project management.
• Knowledge of industry best practices.
• Ability to recommend new tools for operational efficiency.

Benefits

• Remote work opportunity.
• Collaborative work environment.
• Opportunity to influence customer success strategies.
• Access to industry tools and technologies.
• Professional development opportunities.
• Work with cross-functional teams.
• Impact on customer experience and satisfaction.
• Dynamic and evolving work environment.
• Support for continuous learning.
• Engagement in strategic initiatives.