Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) will develop impactful relationships with our customers and work diligently to ensure each customer achieves a maximum lifetime value with our software.

In Short

• Develop long-term relationships with customers leading to high retention and customer satisfaction
• Ensure customers are successful with the product following the launch date
• Manage customer experience and set expectations
• Track & drive customer health and Net Promoter Scores
• Create playbooks & present calls to action
• Reach assigned targets for customer KPI’s
• Continuously improve customer experience by proposing new processes and concepts
• Participate in user groups and client-facing webinars
• Handle product attrition to identify save opportunities
• Identify and pass leads to the Sales Growth team

Requirements

• Previous experience with R365 platform
• 3 to 5 years of experience in accounting and/or restaurants
• 5 plus years of experience in a customer-facing role
• Ability to travel 10%
• Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint
• Collaborative and flexible working style
• Ability to teach and coach effectively
• Strong organization and time-management skills
• The ability to work independently without supervision
• Strong technical aptitude with experience communicating across multiple platforms

Benefits

• This position has a salary range of $70,000-$98,000 + commission.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives