Customer Service and Rebate Processing Specialist - Remote

Overview

Resource Innovations is seeking a Customer Service and Rebate Processing Specialist to join our growing team. We are seeking a highly skilled and motivated Customer Service and Rebate Processing Specialist with a strong background in Energy Efficiency Rebate Processing to join our dynamic team. As a Customer Service and Rebate Processing Specialist you will be providing Customer Service support over calls and email. You will also support Data entry into various database applications.

In Short

• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
• Provide basic troubleshooting and recommend solutions.
• Maintain electronic and hard copy filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Provide customer service activities such as responding to emails and phone calls.
• Other duties as assigned.

Requirements

• Strong background in Energy Efficiency Rebate Processing.
• Excellent communication skills.
• Proficient in data entry and management.
• Ability to troubleshoot basic issues.
• Team-oriented with a customer service focus.

Benefits

• Opportunity to work in a women-led firm focused on energy transformation.
• Dynamic and supportive work environment.
• Engagement in impactful clean energy solutions.