Sales Engineer - Bilingual Spanish/English - Remote

Overview

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

In Short

• Work closely with the sales team to gather customer requirements
• Own the technical side of the sales process
• Identify technology trends in industry verticals
• Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more
• Review and write API specifications for internal and external stakeholders
• Design and refine conversational AI agents
• Lead hands-on trials with prospects
• Analyze conversational data to uncover trends and insights
• Translate findings into clear narratives
• Collaborate cross-functionally with sales, product, and engineering teams

Requirements

• 5+ years in a Solutions Engineering or similar customer-facing technical role
• Curiosity about AI and experience with prompt engineering
• Familiarity with APIs and authentication methods
• Clear written and verbal communication skills
• A collaborative, get-things-done mindset
• A degree in Computer Science, Information Systems, or equivalent experience
• Bonus: Experience with tools like Salesforce or Zendesk

Benefits

• Remote working environment that respects time zone differences
• Highly competitive salaries, equity, and a 401(k) plan for US Employees
• Top of the line healthcare (medical, vision, and dental)
• Health and Wellness Perk
• Equipment Stipend
• Flexible vacation policy
• Amazing team trips & offsites
• 5-week sabbatical after 4.5 years