Remote Part-Time Customer Experience Associate

Overview

As a Remote Part-Time Customer Experience Associate, you will ensure every customer enjoys the Cinderella Experience synonymous with our brand by delivering empathetic, detail-oriented solutions across various communication channels.

In Short

• Work part-time hours (15-29 hours/week) with a flexible schedule.
• Attend a comprehensive 4-week virtual training program.
• Deliver exceptional service via phone, email, live chat, social media, and SMS.
• Meet productivity and quality metrics in a fast-paced environment.
• Adapt to various roles and responsibilities as needed.
• Collaborate with team members to enhance customer experience.
• Must reside in specific states in the USA.
• Starting pay varies by location: $16/hr in certain states, $14.50/hr in others.
• Must have strong technical skills and computer proficiency.
• Uphold company values and deliver a positive customer experience.

Requirements

• At least 2 years of experience in a customer-focused environment.
• Strong communication and problem-solving skills.
• Ability to multitask and thrive under pressure.
• Dedication to providing exceptional service.
• Technical aptitude with tools like G Suite, Slack, and Zoom.
• High-speed internet access required.

Benefits

• Work in a supportive and collaborative team environment.
• Opportunity for flexible work hours.
• Gain experience in a fast-paced customer service role.
• Comprehensive training to enhance skills.
• Potential for growth within the company.