Digital Customer Success Manager (Temporary Contract) - Remote

Overview

The Digital Customer Success Manager (Scaled) role focuses on managing and renewing existing customers with Renaissance Learning products through digital and direct engagement, ensuring customer satisfaction and achieving renewal goals.

In Short

• Manage and renew contracts with existing customers.
• Engage in outbound and inbound communication with customers.
• Handle customer requests and create quotes.
• Achieve renewal and communication targets.
• Represent Renaissance to customers effectively.
• Maintain customer accounts in CRM systems.
• Collaborate with internal partners to drive customer success.
• Prevent churn through effective objection handling.
• Work in a team-oriented environment.
• Temporary contract for 6 months.

Requirements

• 3-5 years of experience in a customer-facing SaaS role.
• Bachelor's degree or equivalent experience.
• Experience with SaaS technologies in education.
• Knowledge of Salesforce or Microsoft Dynamics CRM.
• Strong organizational and time management skills.
• Proactive communication skills via phone and video chat.
• Positive attitude and customer engagement skills.

Benefits

• Competitive hourly rate.
• Opportunity to work with a global leader in education technology.
• Work in a collaborative team environment.
• Gain experience in customer success and SaaS sales.
• Flexible work arrangements.