Manager, PEO Payroll Implementations - Remote

Overview

This role offers the opportunity to manage a critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global team.

In Short

• Manage PEO Payroll implementations for international customers.
• Oversee complex HR, payroll, and compliance environments.
• Lead a nationally distributed team of Payroll Implementation Specialists.
• Develop and implement standard operating procedures.
• Ensure compliance with government payroll regulations.
• Drive team performance metrics to meet business goals.
• Collaborate with various teams to enhance customer onboarding.
• Identify opportunities for operational efficiencies.
• Respond to customer escalations with positive solutions.
• Work in a fast-paced, asynchronous environment.

Requirements

• 5+ years of experience in PEO Payroll.
• 5+ years of experience in customer implementation in a SaaS environment.
• Experience in team management or customer account management.
• Strong knowledge of payroll compliance across multiple states.
• Excellent communication and problem-solving skills.
• Proficient in Google Sheets and MacBook Pro environment.
• Experience with tools like Monday.com, Zendesk, and Salesforce is a plus.
• Fluency in English is required.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events.