Remote Otter LogoRemoteOtter

IT Operations Engineer - Remote

Posted Yesterday
DevOps / Sysadmin
Full Time
Worldwide
$30,950 - $69,650 USD/year

Overview

This is an exciting time to join Remote and have the opportunity to make a meaningful impact on the global employment landscape as an IT Operations Engineer. You'll become part of our small, but mighty IT Engineering team.

In Short

  • Serve as the initial point of contact for all IT-related requests and inquiries from Remoters.
  • Provide assistance for any application challenges users may be facing.
  • Troubleshoot and resolve hardware issues for laptops (primarily Apple), displays and peripherals.
  • Create and maintain detailed documentation of common troubleshooting procedures, processes, and technical solutions.
  • Observe and contribute to the development of current IT processes and policies.
  • Work closely with the IT Engineering team members and openly communicate on any issues encountered or active contribution to projects.
  • Collaborate with various teams across the organization to ensure they have the necessary tools for their role, while maintaining the security of Remote and our customers.

Requirements

  • Excellent problem-solving skills and a passion for helping end-users.
  • Experience in providing technical support with an understanding of macOS environment.
  • Experience in managing user accounts and access with SaaS applications like Okta and Google Workspace.
  • Ability to efficiently and creatively find solutions to problems, utilizing available resources effectively.
  • Thrive in an environment that values individual accountability and is unafraid of challenges that may come with ambiguity.
  • Excited to learn how and why things work, and approach every problem from first principles.
  • Exceptional communication skills, fluent in English, with the ability to articulate technical concepts to a non-technical audience.
  • Experience in remote work environments is highly valued.

Benefits

  • Work from anywhere.
  • Flexible paid time off.
  • Flexible working hours.
  • 16 weeks paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget & IT equipment.
  • Budget for local in-person social events or co-working spaces.
Remote logo

Remote

Remote is a forward-thinking company dedicated to transforming the global employment landscape. As a fully remote organization, Remote empowers individuals to work from anywhere while ensuring fair and competitive compensation practices. The company is committed to building a diverse and inclusive workforce, with a focus on creating scalable and flexible supply chain solutions that support its global operations. By fostering a culture of employee growth and development, Remote aims to inspire other companies to embrace global talent-hiring and contribute to local economies.

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