IT Operations Engineer - Remote

Overview

This is an exciting time to join Remote and have the opportunity to make a meaningful impact on the global employment landscape as an IT Operations Engineer. You'll become part of our small, but mighty IT Engineering team.

In Short

• Serve as the initial point of contact for all IT-related requests and inquiries from Remoters.
• Provide assistance for any application challenges users may be facing.
• Troubleshoot and resolve hardware issues for laptops (primarily Apple), displays and peripherals.
• Create and maintain detailed documentation of common troubleshooting procedures, processes, and technical solutions.
• Observe and contribute to the development of current IT processes and policies.
• Work closely with the IT Engineering team members and openly communicate on any issues encountered or active contribution to projects.
• Collaborate with various teams across the organization to ensure they have the necessary tools for their role, while maintaining the security of Remote and our customers.

Requirements

• Excellent problem-solving skills and a passion for helping end-users.
• Experience in providing technical support with an understanding of macOS environment.
• Experience in managing user accounts and access with SaaS applications like Okta and Google Workspace.
• Ability to efficiently and creatively find solutions to problems, utilizing available resources effectively.
• Thrive in an environment that values individual accountability and is unafraid of challenges that may come with ambiguity.
• Excited to learn how and why things work, and approach every problem from first principles.
• Exceptional communication skills, fluent in English, with the ability to articulate technical concepts to a non-technical audience.
• Experience in remote work environments is highly valued.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.