IT Operations Engineer - Remote

Overview

As an IT Operations Engineer at Shakepay, you will be part of a team responsible for ensuring secure provisioning, procurement, and business continuity across all SaaS applications, playing a critical role in maintaining security and compliance.

In Short

• Empower a culture of safety and compliance in IT Operations.
• Deploy and manage enterprise applications daily.
• Implement IT HelpDesk capabilities for user support.
• Integrate 3rd party SaaS applications.
• Document and automate IT processes.
• Assist with onboarding and offboarding employees.
• Maintain inventories and manage user devices.
• Deploy access control measures to minimize data exposure risks.
• Manage the Zero Trust framework and access policies.

Requirements

• Experience with cloud-native companies and tech stacks.
• Experience building efficient IT support processes.
• Experience with ticketing systems (e.g., Jira, Linear).
• Experience creating scripts for processes.
• Strong documentation skills.
• Excellent communication skills for user support.

Benefits

• Stock options as part of compensation.
• Yearly salary assessments.
• Health and dental coverage.
• Remote-friendly work environment.
• $2,000 annual budget for career development.
• 20 days of vacation per year with a bonus for unused days.
• Parental leave top-up to 100% salary for 18 weeks.
• Quarterly team-building activities.