IT Operations Engineer - Remote

Overview

As an IT Operations Engineer at Vanta, you’ll help ensure employees have the tools and support they need to do their best work—whether remote or in-office. The Enterprise Engineering team is responsible for delivering a secure, reliable tech experience to every Vantan.

In Short

• Provide timely, high-quality IT support to Vanta’ns in-office and remotely across time zones.
• Handle onboarding and offboarding logistics, including account provisioning and hardware management.
• Own the setup, maintenance, and reliability of in-office technology (AV, networking, etc.) in our flagship office.
• Administer SaaS tools such as Google Workspace and Okta.
• Help manage macOS devices via Jamf and assist with security/compliance configurations.
• Document workflows and improve IT processes for scale.
• Participate in an on-call rotation for urgent support issues.
• Create and maintain clear, user-friendly documentation for internal processes, tools, and workflows.

Requirements

• Communicate clearly and confidently, translating technical issues into approachable language.
• Provide timely, thoughtful support with a strong focus on the end-user experience.
• Bring hands-on experience with SaaS tools like Google Workspace, and know how to scale them effectively.
• Understand identity and access management best practices, ideally with experience using Okta.
• Comfortable supporting macOS environments and managing a distributed device fleet (bonus points for Jamf experience).
• Collaborate effectively across teams, building strong relationships with partners in People, Security, Workplace, and other key teams.
• Thrive in fast-paced, high-growth environments with shifting priorities.
• Take initiative and operate effectively with minimal oversight.
• Ability to work in our San Francisco office in a hybrid setting (1-2 days a week).

Benefits

• Industry-competitive compensation.
• 100% covered medical, dental, and vision benefits with dependents coverage.
• 16 weeks fully-paid parental Leave for all new parents.
• Health & wellness and remote workplace stipends.
• Family planning benefits through Carrot Fertility.
• 401(k) matching.
• Flexible work hours and location.
• Open PTO policy.
• 11 paid holidays in the US.
• Offices in SF, NYC, London, Dublin, and Sydney.