Senior Payroll Customer Success Manager - EMEA - Remote

Overview

This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll (PAY) Customer Success Manager and being part of our Customer Success team.

In Short

• Act as the customer’s trusted advisor and advocate in the payroll domain.
• Build and grow relationships with customers, focusing on payroll services.
• Manage customer onboarding, retention, and expansion.
• Identify upselling and cross-selling opportunities.
• Monitor customer health and prevent churn.
• Educate and train customers on payroll information and processes.
• Collaborate with Payroll, Product, and Sales teams for customer success.
• Gather customer feedback for product and experience enhancements.
• Work asynchronously and independently on complex projects.
• Support multiple projects and manage stakeholder expectations.

Requirements

• Extensive expertise in CSM or account management in international Payroll/HR tech.
• Solid knowledge of Global Payroll and HR Tech software.
• Excellent organizational abilities for managing complex projects.
• Proven track record of customer onboarding and retention.
• Strong communication skills for influencing stakeholders.
• Ability to drive HR/Payroll projects independently.
• Knowledge of global organizations and start-ups is a plus.
• Readiness to work in a fast-paced environment.
• Understanding of remote working practices.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget and IT equipment.
• Budget for local in-person social events.