Benefits Operations Manager - Remote

Overview

This is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as Benefits Operations Manager on a 12 month Fixed Term Contract.

In Short

• Take full ownership of the recruitment, training, skills enhancement, mentoring, supervision and coaching of one of the regional Benefits Operations team.
• Serve as a subject matter expert and escalation point on all Benefits related topics.
• Work closely with Product, Engineering, Automation, Payroll, Finance, Tax, Legal, Sales, Customer Success and the broader EOR Operations teams.
• Improve & optimise Benefits Operations team’s processes and workflows.
• Ensure Remote's service delivery is fully compliant together with Legal.
• Support reporting, audit, compliance, and data integrity initiatives.
• Deliver superior value to Remote's employees and clients.
• Guarantee no cost / revenue leakage in paying for / recharging Benefits to customers.
• Be able to go from “scout to scale” and actually start things up.
• Be an internal and external champion of Remote's values and Benefits team's goals.

Requirements

• Hands-on people management experience, with a coaching mindset.
• Progressive experience in HR Operations across multiple countries.
• Experience in customer facing roles with service level metrics management.
• Ability to quickly adapt to a fast-paced, international, scale-up environment.
• Tech savvy with experience working with a variety of digital tools.
• Ability to manage and maintain employee data and confidential information.
• Fluent in English.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.