Customer Support Specialist - International Tech Markets - Remote

Overview

Are you a skilled customer service professional with experience supporting global clients in the tech sector? A fast-growing UK-based technology company is seeking a dedicated Customer Support Specialist to join their dynamic remote team. You’ll play a vital role in delivering top-tier customer experiences across international markets, helping users navigate products and resolve queries with efficiency and empathy. This is your chance to be part of a forward-thinking organisation that values innovation, collaboration, and excellence in customer care.

In Short

• Provide timely and effective customer support via email, chat, and ticketing systems (primarily Zendesk).
• Troubleshoot product issues, guide users through solutions, and escalate where necessary.
• Maintain a high level of professionalism and empathy when dealing with a diverse, global customer base.
• Collaborate with cross-functional teams to relay customer feedback and contribute to product improvements.
• Document common support issues and contribute to the internal knowledge base.
• Ensure adherence to service level agreements (SLAs) and internal quality benchmarks.

Requirements

• Minimum 2 years of customer service experience, preferably in an international or tech-focused environment.
• Prior experience using Zendesk is essential.
• Background in working with international customers across various time zones.
• Strong written and verbal communication skills in English.
• Ability to manage multiple tasks with attention to detail and accuracy.
• A proactive and solution-oriented approach to problem-solving.
• Laptop and stable, high-speed internet connection are required for this fully remote role.

Benefits

• Be part of a dynamic and innovative team.
• Work in a fully remote environment.
• Opportunity to support international clients.