Manager, Sales Operations - Remote

Overview

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

We are currently hiring a Manager, Sales Operations to lead cross-functional initiatives to optimize sales processes, systems, and tools, ensuring seamless execution and data-driven decision-making. The ideal candidate will improve lead management, enhance conversion rates, and enable the sales team to perform at a higher level through strategic planning, operational excellence, and performance insights.

In Short

• Execute and continuously optimize the existing sales process playbook.
• Analyze sales performance data and generate actionable insights to improve conversion and velocity.
• Design and maintain dashboards and reports to track KPIs, process health, and team productivity.
• Identify and implement automation opportunities and system enhancements across the Zoho CRM and related tools.
• Lead training and enablement efforts to ensure adoption of tools, reports, and processes.
• Partner with sales, brand, growth, and operations teams to streamline workflows and remove bottlenecks.
• Implement controls and validation processes to ensure compliance and data accuracy across systems.

Requirements

• Experience in sales operations or related field.
• Strong analytical skills and experience with data analysis.
• Proficiency in CRM systems, particularly Zoho.
• Excellent communication and interpersonal skills.
• Ability to lead training and enablement initiatives.
• Experience in process optimization and automation.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary and performance bonuses.
• Health insurance and wellness programs.
• Opportunities for professional development.
• Dynamic and supportive work environment.
• Flexible working hours.